Check out the customer onboarding practices, examples, and the importance of customer onboarding for business in 2023.
customer experience
Check out the latest and top five sales trends that you can't ignore for 2023.
Learn the 7 ways to improve eCommerce customer experience that can directly increase your sales figures as well.
Getting customer testimonials can be tough, but it's worth the effort. Here are seven strategies to help you get more happy customer testimonials.
Find out the ways to identify the customer journey touchpoints. And also the importance of customer touchpoints to improve the customer experience.
Looking for ways to make your business stand out from the pack in the year ahead? Here's a look at the top customer service trends that can elevate you.
Digital customer experience entails the summation of every form of online interaction that existing and potential customers have with your brand. In fact, it usually begins with your company's website.
A good customer relationship helps a brand to succeed. Effective communication to use of appropriate technology, this article lists eight ways to retain a customer.
Drupal is an open-source CMS platform that small-to-large organizations can use freely without fear of vendor lock-in. Due to enormous amounts of freely-available community code, implementation cost is considerably low. Drupal also possesses a robust and flexible architecture ready for the enterprise.
Using digital transformation, SMEs are making changes to the way they do the processes of manufacturing, handling, storing, transporting and selling goods.
Digital Experience Platforms meet customers' demand for consistent delightful digital experiences across all touchpoints as opposed to the normal business websites. This in turn helps in lead conversions.
Customer Experience Platform is an important means to help manage, track and monitor customer interaction. It will help you build customer relationships.
The word shopping portal has been revolving around the B2C business model for a long time. With the advent of digitalization in the retail industry, B2B purchases have also started going online. The brick and mortar model of order collection by sales representatives and door to door delivery has changed. We can now use technology to enhance this function more effectively. That is through the B2B Customer Portal.
To improve the customer experience effectively, knowing the customer is key. Knowing the customer helps in connecting your customer experience to business results.
If you are looking for a real personalized shopping experience where there are no sales persons to bother you and you have an unlimited range of products lined up before you, log on to the top shopping websites from your mobile phone and shop till you drop. A few years back this would have been unimaginable as shopping websites were few and could be accessed only from a PC or a laptop.