The Indian fintech market can transform financial services for the underserved rural population. With high digital adoption rates and widespread internet access, fin-tech companies can leverage a rural-centric business model, personalized credit products, and enhanced user experiences to bridge the financial inclusion gap.
Learn how The News Minute (TNM), a digital news platform based in India, has adapted to the challenges posed by digital disruption in the media industry by prioritizing community engagement and implementing a membership-based revenue model.
This project aims to showcase the results achieved by the Arizona Government Transformation Office (GTO). We have worked closely with the GTO team to implement a visually refreshing, modern design for the portal. In addition to visual and architectural updates, the new website will leverage Drupal 9 to add new functionality to the website to improve the overall user experience and accessibility.
Compare Drupal vs AEM vs Liferay to choose the best DXP for your organization. Our blog provides an in-depth analysis of each platform's strengths and weaknesses to help you make an informed decision.
Getting customer testimonials can be tough, but it's worth the effort. Here are seven strategies to help you get more happy customer testimonials.
Find out the ways to identify the customer journey touchpoints. And also the importance of customer touchpoints to improve the customer experience.
Looking for ways to make your business stand out from the pack in the year ahead? Here's a look at the top customer service trends that can elevate you.
Multiple strategies to boost customer satisfaction, increase customer loyalty and retention, and the relevance of customer satisfaction in small businesses.
A good customer relationship helps a brand to succeed. Effective communication to use of appropriate technology, this article lists eight ways to retain a customer.
Digital Experience Platforms meet customers' demand for consistent delightful digital experiences across all touchpoints as opposed to the normal business websites. This in turn helps in lead conversions.
Customer Experience Platform is an important means to help manage, track and monitor customer interaction. It will help you build customer relationships.
The short article lists out the approach, Zyxware nurtured to transform a legacy website of a financial company to reflect the organisation's goals.
Remember Pokemon Go? The game that once had everyone, from kids to adults, wandering around with their smartphones in pursuit of virtual creatures? This wasn't just a gaming fad. It was a groundbreaking example of how AR could blend the digital and physical worlds, creating an immersive experience. Pokemon Go demonstrated that AR has the potential to go beyond gaming, setting the stage for innovative marketing strategies.
Personalization is at the core of a customer portal. Customer portals offer a handful of personalization options to portal administrators. This includes personalization of the content, communication, user experience etc. The better the personalization we deliver, the more effective will be customer loyalty built. This also influences the purchase behaviour of a customer.
Customer portals are platforms built to deliver customers a personalised experience. They help users to manage and retrieve information on their own. In this sense, they are also known as self-service portals.
Personalization has become a game-changer for eCommerce sites. It helps store owners proactively engage with visitors and provide them with what they want. Customers also expect e-commerce systems to provide them with unique experiences based on their preferences. Studies prove that personalization has increased customer engagement and sales to a great extent.