24/7 Customer Support
| 10 min read
Leveraging collaboration tools like Mattermost or Slack, and integrating them with issue-tracking/project management systems like Redmine, Jira, or Trello using Low code, No code tools like Make or Zapier can enhance productivity and simplify various organizational tasks. In this blog post, we will explore how a successful IT Support Ticket System was created by integrating Mattermost and Redmine, paving the way for limitless possibilities in optimizing internal communication and workflow management.
Digital Asset Expiry Tracker - Configuration
| 4 min read
Asset Expiry Tracker is a tool designed for system administrators or project managers to effortlessly manage and track the expiry dates of critical services and assets, such as SSL certificates, domain names, and more. With Asset Expiry Tracker, admins can set personalized reminders, ensuring timely renewals and preventing potential service disruptions.
Digital Trasformation
| 5 min read
Digital transformation and IT enablement are two distinct initiatives that organizations often encounter in their pursuit of modernizing their operations. These terms are sometimes used interchangeably despite their differences, leading to confusion in the business landscape. However, it is essential to understand that these initiatives differ significantly in their objectives, scope, and impact. This blog post will dive deep into the distinctions between Digital Transformation and IT Enablement and provide real-world examples to help business owners make informed decisions.
Make Scenario - Instantly with Pipedrive
| 6 min read
Discover the power of integrating email campaign tool with your sales CRM to manage your email marketing campaigns efficiently. Learn how we streamlined campaign responses, automated lead management, and enhanced task handling for prompt follow-ups. With Make's Webhook and Google Sheets' automation capabilities, we achieved a seamless end-to-end solution, eliminating manual efforts and reducing response times. This transformative integration has empowered us to focus on meaningful interactions, nurture valuable connections, and drive tangible business results.
Webform Submission Workflow
| 6 min read
Adaptability and swift implementation of feature requests from business owners are important for successful digital ventures. When faced with the challenge of meeting the dynamic demands of the operations team and ever-changing business requirements, relying solely on native implementations can lead to prolonged deployment times and missed opportunities. Learn how we have leveraged no-code, low-code solutions and Drupal to quickly deploy a feature that made a media portal's lead management process efficient.
Pipedrive Custom Fields
| 6 min read
Unlock the power of automation with Google Sheets and AppScript to streamline your tasks. Discover how we leverage this capability to automate custom field creation in Pipedrive. This article provides a detailed guide and a ready-to-use Google Sheet for effortless customization. Experience the efficiency and convenience of automated custom field creation in Pipedrive.
How automation can benefit the HR domain
| 8 min read
Pandemic has compelled digital transformation (DX) for most industries, making DX a "must-have" thing rather than a "nice-to-have" one.But embracing new operations methods came with its own set of challenges for each domain, and HR is no exception.While acquiring the right talent has always been one of the biggest challenges of HR, they now have the onus of maintaining culture, employee engagement, hiring, retention, or laying off during the work from home scenario. That's an entire set of added challenges no one would have envisioned.But there's a silver lining.
Zyxware default image3
| 5 min read
The road transport department is constantly battling with the problem of poor routing and scheduling; random criminal acts that destroy public transport vehicles - resulting in higher maintenance costs. The department is also faced with the problem of having very little data available at its disposal to track and optimize the current fleet’s performance. The complexity of the problem further enhances when public transport vehicles start and return from multiple depots, and many of these routes are return journeys to the original depot.
Patience, empathy, consistency, clear communication, adaptability, knowledge, and a strong work ethic are all qualities that your customer support person should possess.
| 5 min read
Here is another Free Google App script from Zyxware. This is a simple Google Spreadsheet based Google App which we had developed in-house to manage tasks that are coordinated closely by our Project Management Office. We are releasing this utility as Free Software under a GPL license. We use Redmine as our project management system and manage all the project related tasks through redmine. However there would still have to have management / supervision effort put in to manage and review the execution of these tasks, groups of tasks and the project as a whole. This app helps us in taking care of that.