Multiple strategies to boost customer satisfaction, increase customer loyalty and retention, and the relevance of customer satisfaction in small businesses.
Quality can never be in silos. It is not about individual quality function, but together they should be the best, that should be the aim. Arun Kaushik winds up his talk on Quality and Quality Culture in the fifth part of this series.
Learning the process involved in supply chain management is critical. By streamlining the process, companies could reduce the turnaround time of third-party trucks and bring costs involved to a minimum. Arun Kaushik of Amazon speaks.
In the third part of the lecture on Quality and Quality Culture, Arun Kaushik talks about creating a better version of ourselves each new day. The quality journey is never-ending. Roadmaps are redrawn. The focus is always customer satisfaction.
Quality is not just about meeting the basic needs, but it is all about delighting the customer. Companies gain a competitive advantage when they adopt quality as a standard. Companies do not just acquire an edge on the competition, but companies thrive on quality.
The ScrumMaster is accountable to make sure a Scrum group lifestyles by the values and methods of Scrum. The ScrumMaster is often regarded a trainer for the group, assisting the group do the best perform it probably can. The ScrumMaster can also be believed of as a procedure proprietor for the group, developing a stability with the venture's key stakeholder, who is generally known as the vendor.
Customer is the king?.....hmmm.....not always, commitment to 'truth' through transparency and due process is.
In any business, the relationship between clients and the service provider is subjected to the stress of disputes often. Businesses that deliver true value to their clients over a sustained period of time have mechanisms to resolve these disputes. Often they rely on certain thumb rules also. One such thumb rule is the adage 'Customer is the king.' At Zyxware, we believe that it is a thumb rule that can, in contexts of disputes, lead to sub-optimal results for the relationship and the parties involved from the point of view of effectiveness and more importantly fairness.