User Experience

User Engagement
| 5 min read
ART Fertility Clinics (AFC), a global leader in fertility care, faced usability and accessibility challenges on their website that hindered patient engagement. Many users, including those with disabilities, struggled to navigate the site, book appointments, or access information—leading to missed opportunities and user frustration. To address this, we focused on accessibility compliance (WCAG 2.1 AA) and user-centric design. Key improvements included an accessibility audit using tools like Axe and Wave, and the introduction of a tab-based navigation system that streamlined core actions like booking appointments, reviewing medical reports, and submitting inquiries. The results were transformative: the website became inclusive and easier to use.
Role of UX in Digital Transformation
| 11 min read
Digital transformation and user experience (UX) are closely interconnected as they improve and enhance how businesses and users interact with technology. UX is pivotal in achieving the digital transformation's objectives and ensuring its success. This blog will explore how UX processes contribute to and align with digital transformation efforts, creating seamless and user-focused digital experiences that drive growth and customer satisfaction.
| 6 min read
This project was carried out in collaboration with YNA Transformations. 24 Mantra is the customer-facing brand of an organic food company, Sresta, that envisions a better planet, enriched farmers' livelihood, and healthy customers' lifestyle. The company empowers its farmers to adopt 100% authentic organic farming practices to bring the chemical-free goodness of farms to customer's tables. Building a platform that reflects its genuineness and makes the process of the crop to package transparent was critical.