Customer Service

Step Up Your Customer Service Using Chatbots

Thanks to Artificial Intelligence, the systems in place today are well aware of the context in which a user is accessing a page and are able to recommend or show contents based on the user context. AI is revolutionizing the experience of the online shoppers and retailers. While shoppers benefit from seamless experience, personalized recommendations and efficient support, retailers are able to capture volumes of data which can be used to drive more sales.

Customer Journey Mapping for Better Customer Service

November 09, 2017 - 17:41

Can customer service be linked to all key interactions that a customer has with an organization? At what stage of the journey does the interaction happen? Is it just a one-step process? Or as research has proved does the customer have more than one key interactions before the final sales process is completed? Typically, the more valuable the service or product the more the interactions in the customer journey.