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on 14th December 2018 / by webmaster
Nowadays, video surveillance systems are being placed in public spaces to strengthen public safety. The video footage captured through surveillance cameras is routinely used to identify suspects and is used as evidence in courts. With hundreds of surveillance systems being operated simultaneously, the traditional procedures of operating it from a control room containing hundreds of screens, and manually being monitored for anomalies has its limitations. At any given time, the law enforcement personnel will be able to look at few screens. In addition, they are susceptible to human shortcomings such as fatigue and distraction, which adds to the lapses in the surveillance system. Video Surveillance as a Service or VSaaS, is an online service comprising of cloud video recording, cloud video storage, remote viewing, managed alerts. By integrating Cloud Vision APIs, video analytics harnessing the power of cloud-computing can monitor live feeds from millions of security cameras, track objects, tag the activities with a timestamp, detect and notify security personnel in event of any suspicious person, object, event, or activity. New research in this field, is using gait tracking to uniquely identify people by the way they walk – this as per the research seems to be more effective for public surveillance since security personnel could identify a person even if they are disguised facially and amidst a crowd. Additional References IntelliVision - a software provider for AI-based intelligent video analytics, with its headquarters in San Jose, California, in the United States - https://www.intelli-vision.com/ Faceter is a software provider for AI-based intelligent video analytics, with its headquarters in Mahe, in the Seychelles. - https://faceter.io/ Ocucon Homepage offers a video surveillance as a service with its headquarters in Newcastle, Tyne, in the United Kingdom - https://ocucon.com/what-is-vsaas/ Pacific Controls is an automation company with its headquarters in the United Arab Emirates - http://www.pacificcontrols.net/solutions/video-surveillance-as-a-service.html X-IO Technologies is provider for data storage, with its headquarters in Moorhead, Minnesota, in the United States, details out a foot tracking algorithm demonstrated in Seb Madgwick's "3D Tracking with  MU" video, originally uploaded to YouTube in March 2011 - http://x-io.co.uk/gait-tracking-with-x-imu/   Public Sector Leave a reply Your email address will not be published. Required fields are marker *
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on 03rd December 2018 / by webmaster
Today’s citizen expects a modern, streamlined, and responsive citizen service experience across government institutions, comparable to leading private-sector organizations. An online web-based service ensures that citizens get consistent, accurate, and up-to-date answers regardless who is at the service desk. Documenting the frequently asked questions and guiding citizens with helpful text on the website can help reduce the calls to the support desk. A government institution’s frontline employees need to be empowered digitally to search for a wide range of government programs. They must have access to a single repository to look up details with contact details of a program in charge, to reach out in event additional information is required. Implementing digital communication boards with the right content near the waiting lounge significantly drops the anxiety, response time at the query desk, empowering the support personnel to be more effective. Shifting from paper-based communication to online web-based forms along with payment through the website can significantly reduce the interaction time at government offices. Designing an effective document workflow and automating the process ensures that routine tasks are completed on time – without delay. Citizen experience programs in government institutions should include periodic measurement and feedback on the ease of use of services, simplicity, efficiency or speed, transparency of the process, quality of the service or its usefulness, and the attitude of service delivery employees etc. Implementing self-service kiosks at the offices can redirect the citizen to the right desk without additional delay. As citizen moves along within or between government facilities, using access-controlled RFID tags, institutions can measure the process timeliness and efficiency, not just at the transaction level but also the effectiveness when the service involves intra-department approvals, and inter-department approvals wherever applicable. Using root cause analysis, the delays in service delivery parameters can be questioned and additional steps to either tweak the procedures or empower the front-line managers can be taken. By integrating SMS alerts to the workflow – citizens can get proactive communication on the status of government services enrolled for, along with options to escalate to higher authorities, when needed. Citizen programs with high-impact should be classified separately and run with cloud-based digital dashboards that present the administrators with key metrics that can be tracked on a continuous basis - such as transaction success rate, timeliness, and other mission-specific outcomes. The issues faced by citizens in these programs must be addressed on a high priority basis. As the quality of government service delivery increases, public attitudes toward government also change for the better. Quality of service at government institutions is a true reflection of a well-performing government. Additional References Myungjung Kwon, Citizen, Customer, Partner: Engaging the Public in Public Management. How Local Governments Are Using Technology to Serve Citizens Better, Havard Business Review - https://hbr.org/2016/01/how-local-governments-are-using-technology-to-serve-citizens-better Emma Dudley, Diaan-Yi Lin, Matteo Mancini, and Jonathan Ng, Implementing a citizen-centric approach to delivering government services, McKinsey - https://www.mckinsey.com/industries/public-sector/our-insights/implementing-a-citizen-centric-approach-to-delivering-government-services Citizen Charters: Enhancing Service Delivery through Accountability, The World Bank - http://siteresources.worldbank.org/EXTSOCIALDEVELOPMENT/Resources/244362-1265299949041/6766328-1298477370227/7751772-1346353066230/Citizens-Charters.pdf Zendesk Inc. is a customer service software company headquartered in San Francisco, California, USA. https://www.zendesk.com/ Help Scout, is a help desk software company headquartered in Boston, Massachusetts. The company provides an email-based customer support platform, knowledge base tool, and an embeddable search/contact widget for customer service professionals - https://www.helpscout.net/ Public Sector Leave a reply Your email address will not be published. Required fields are marker *
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on 28th November 2018 / by webmaster
The Internet is a mission-critical infrastructure, for any nation. Increasingly government institutions are making their services available online to improve citizens' quality of life. Government websites are often prey to cyber-attack by a malicious party aiming to disrupt a website on the Internet. Amongst the many of these cyber-attack threats, the availability-based attack threat is one of the most serious security threats affecting websites or commonly referred to as denial-of-service attacks. When the attack is carried out by using more than one attacking machine, it is called a distributed denial-of-service (DDoS) attack. Government websites that lack adequate cyber-defence to handle a new generation attack like distributed denial of service, fall prey to the attack, often to exert financial or political pressure. The threat is most often than not, devised by a volunteer activist or cyber terrorist that is an expert in hacking networks. Distributed denial of service is an attack on the web server infrastructure and network resource capabilities by causing the server’s or network’s resources to be consumed to the point where the service is no longer responding, properly. Hackers could use varied methods to reach this objective, such as: Volumetric floods - An attack by redirecting large amounts of web traffic to the host server simultaneously. Network protocol level Attacks - An attack targeted on the network protocol by amplifying large amounts of data sent to the web server, so that the server on the receiving end is consumed to the point where the service is no longer responding. Application-level attacks - An attack targeted on depleting a key resource within an application with multiple requests, until the capacity has exceeded. Multivector Attacks – where the attacker uses a combination of the different types of attacks. In several instances, the attack starts out as a flood of traffic attack toward the network, then morphing into various other forms of attacks such as network protocol-level attack or application-level attack. Government institutions fail to recognize that a firewall is adequate to safeguard itself against a sophisticated and planned distributed denial of service attack. While many new-generation firewalls, claim to have a built-in protection, the most recommended practice to safeguard against a distributed denial of service attack, is to use a dedicated cloud-based protection service that scrutinizes all inbound traffic and mitigates the risk, even before it can hit your firewall or other components of the IT infrastructure. A dedicated cloud-based protection service, mitigates it in three stages: Detection – To be able to distinguish an attack is the most important step in mitigating the risk. Response & Re-routing - in this step, the cloud-based service responds to an incoming malicious traffic and intelligently routes it preventing denial-of-service. Learning & Adapting - the network now learns repeatedly offending IP addresses, and re-prioritizes the traffic from a similar source based on the learnings from past data. It also looks for similar patterns in attacks and re-prioritize traffic from few countries or select geographical regions. Government and enterprise websites are now waking up to the need of having a dedicated cloud-based protection service, to actively defending itself against a distributed denial of service attack. Additional References Eric Chou and Rich Groves, Distributed Denial of Service (DDoS) Practical Detection and Defense, pp. 1-14. Imperva, is a cyber security software and services provider headquartered in Redwood Shores, California, in the United States. https://www.akamai.com/uk/en/resources/ddos-protection.jsp Radware is a load balancing and cybersecurity services provider headquartered in Mahwah, New Jersey, in the United States. https://www.radware.com/products/defensepro/ Akamai Technologies, Inc. is a content delivery network and cloud service provider headquartered in Cambridge, Massachusetts, in the United States. https://www.akamai.com/uk/en/resources/ddos-protection.jsp Cloudflare is a U.S. company that provides content delivery network services, DDoS mitigation, Internet security and distributed domain name server services https://www.cloudflare.com/learning/ddos/ Dyn, Inc. is an Internet performance management and web application security provider headquartered in Manchester, New Hampshire, in the United States. https://dyn.com/ddos/ Public Sector Leave a reply Your email address will not be published. Required fields are marker *
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on 28th November 2018 / by webmaster
The road transport department is constantly battling with the problem of poor routing and scheduling; random criminal acts that destroy public transport vehicles - resulting in higher maintenance cost. The department is also faced with the problem of having very little data available at their disposal to track and optimize the current fleet’s performance. The complexity of the problem further enhances when public transport vehicles start and return from multiple depots, and many of these routes are return journeys to the original depot. The road transport department integrated a route planning software to map all the passenger pickup points and schedule the routes automatically. The software automatically adjusts when a new pick up point is added or removed. Additionally, the maximum carrying capacity of the vehicle, the median number of passengers that can be serviced along the route and capping the maximum distance assigned to a single vehicle at a stretch were additional factors to be considered while fixing the route. If the passenger demand at a single stop is not met completely then another vehicle was assigned to pick up additional passengers from that stop. By varying the intervals of transport service, during rush hours and normal hours, the road transport department was able to save significantly on the cost incurred on fuel charges without compromising on its service mission objectives. The road transport department later integrated a live vehicle tracking system to each public transport vehicle, that enabled them to view both historical and live data. Along with this, the driver’s average speed, punctuality, duration of break time taken between the journeys were also be monitored remotely. The vehicle location tracking system also provided a easier way to send assistance to the scene – in event of an emergency, from an vehicle operator’s perspective. The data on current and historical vehicle locations has provided the administrators the ability to validate and investigate citizen complaints faster. The vehicle location tracking system also gave data and foresight into traffic congestions and arrive at the approximate arrival time which was later integrated into the display board at the pick-up stations in the route. The road transport department later integrated a video surveillance system into each of its vehicles that significantly contributed to passenger safety of women during late hours. The video surveillance system also revealed the cleanliness of the vehicles and insight into the staff behaviour to passengers which were now being monitored remotely. In event of criminal acts creating disturbances on the vehicles, the video surveillance system made it easier to track the perpetrator committing the crime. The very presence of a video surveillance system on the vehicle also dissuaded the occurrence of the criminal acts, resulting in lower maintenance cost on vehicle repairs. Additional References Harvey J. Miller and Shih-Lung Shaw, Geographic Information Systems for Transportation: Principles and Applications (Spatial Information Systems), pp. 130-290.1st edition. Fleetminder - Australian company that provides location tracking devices suited for cars, vans, trucks, trailers, boats, etc. https://www.fleetminder.com.au/ Fleetio - is a web-based fleet management system that helps businesses get more from their moving assets. Users can log maintenance & service history online, measure fuel economy and schedule automatic reminders for their vehicles - all in one place, from anywhere https://www.fleetio.com/ Teletrac Navman - Teletrac provides cloud-based GPS fleet tracking software and is headquartered in Southern California. https://www.teletracnavman.com/ Quartix: is a vehicle tracking and telematics solutions provider - https://www.quartix.net/ Public Sector Leave a reply Your email address will not be published. Required fields are marker *