Quality can never be in silos. It is not about individual quality function, but together they should be the best, that should be the aim. Arun Kaushik winds up his talk on Quality and Quality Culture in the fifth part of this series.
Learning the process involved in supply chain management is critical. By streamlining the process, companies could reduce the turnaround time of third-party trucks and bring costs involved to a minimum. Arun Kaushik of Amazon speaks.
In the third part of the lecture on Quality and Quality Culture, Arun Kaushik talks about creating a better version of ourselves each new day. The quality journey is never-ending. Roadmaps are redrawn. The focus is always customer satisfaction.
Quality is not just about meeting the basic needs, but it is all about delighting the customer. Companies gain a competitive advantage when they adopt quality as a standard. Companies do not just acquire an edge on the competition, but companies thrive on quality.
On Friday, October 1st, we invited Mr Arun Kaushik of Amazon to talk on “Quality and Quality Culture”. We are publishing an extract of his talk paraphrased by our copy editor Nisha Oommen in a five-part series, of which the first part will be published tomorrow.