How Important is Search for an Ecommerce Site? Some Facts and Figures
BY chithra.k
2 years ago
0 comments comment

How satisfied are you with your E-commerce site’s sales? Looking for more? If so, let me ask you a couple of questions - Is the “search” in your site working well? Are the search results relevant to your potential customers? As per the survey1 conducted by SLI systems, 57% of retailers are not aware that, the site search results can be used for marketing and sales conversion. Are you one among them? Yes, you heard it right. Search is the key point, which if implemented properly, can be used to increase your conversion rates.

Revamping Search

A case study report2 on revamping site search of a website claims that they have doubled their sales, after they revamped their website search. The report says that revamping the search enabled them in maximizing site usability, by delivering more relevant, tailored search results to shoppers whilst collecting significant user data and improving brand loyalty. The predictive nature of the search allowed the customers to search and find what they are looking for much faster than before.

In their annual round table discussion ‘DreamCream’, Econsultancy3 derived some interesting statistics which are:

  • The average usage of onsite search was 5.75%, within a range of 18% to 1%.
  • However, when used, search performs very well: visitors converted at 4.63% versus the websites' average of 2.77% - that's 1.8 times more effective.
  • Visitors using search contributed 13.8% of the revenues.

From the above statistics it is evident that ‘search’ is helping businesses to attain increased conversion rate.

User-Friendly Search

A user-friendly search in a website can help businesses offer streamlined user experience to potential customers, by showing the exact product they are searching for. To be able to achieve this, you should review your e-commerce portal’s search implementation against the basic and advanced search trends.

According to a Forrester research report,

  • 8 seconds is the average time visitors spend before deciding whether or not to remain on a site.
  • 43 percent of visitors immediately go to the search box and searchers are 2-3x more likely to convert than non-searchers.
  • 50 percent of users prefer to use a site’s internal search engine, as opposed to navigating the site.

Hence, for an e-commerce portal, it is important to carefully setup search to offer better user experience to their customers and thus increasing their sales.

Coming back to the SLI report mentioned earlier, there was a question as why the retailers are not using search for marketing. 10% said their site doesn’t allow this and about 27% replied they are not sure how to do this.



To address the first issue being their site not allowing, our solution for them is to use Drupal. Now to address the second issue and in order to help the e-commerce retailers to increase their site’s conversion rate using search, we are planning to publish a series of articles starting from the basic details on search implementation, faceted search, personalization, search engines comparison to advanced topics like intelligence and voice search within Drupal. Please stay tuned for the same.

To know more, get in touch with us

1. “Global Ecommerce Site Search Survey: Top Missed Marketing Opportunities for Retailers Revealed”, PDF, 2014,  SLI Systems, Accessed August 2017
2. “Search Case Study: LED Hut revamps site search to boost international appeal (and double sales)”, case study, February 2014, Digital Training Academy, Accessed August 2017.



on 30th November 2015 / by nayanathara
Staying ahead of your competitors in today's fast-moving markets is not an easy job. Your competitors might be continuously releasing a host of better products and adopting the latest technologies and aggressive pricing strategies. In this scenario, your success is determined by pricing intelligence – and this has to be accurate and completely up-to-date. Ecommerce Price crawler Price comparison tools Leave a reply Your email address will not be published. Required fields are marked *

on 02nd December 2015 / by Moses Raymond
The online e-commerce and retail websites are growing at a super fast rate and are evolving into better sites constantly. As consumers expect to get newer and better experiences every time they shop, the technology driving these sites too needs to be growing and evolving simultaneously too. This will ensure that the modern shopper is given a whole new shopping experience with every trip to the online store. In its latest version, Drupal 8 has made adequate changes and additions to its platform to elevate the engagement level with the consumer. Drupal Development services Drupal Development Drupal 8 Ecommerce Leave a reply Your email address will not be published. Required fields are marked *

on 21st December 2015 / by Moses Raymond
Ecommerce is evolving at lightning speed and so is the technology that backs it. Recent surveys have pointed out that the dependence on physical purchases for certain products and services will significantly reduce in the coming years, and by 2018, 50% of the world’s population would be part of the online shopping revolution that is sweeping across the globe. Drupal Development services Ecommerce mobile commerce online shopping Leave a reply Your email address will not be published. Required fields are marked *
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