So, what exactly is white box testing? This article will discuss white box testing techniques, examples, and more.
To enhance citizen engagement, Government of Jamaica undertook the revamp of its Open Data Portal—a platform housing thousands of datasets with visual interfaces such as charts and graphs. Given the diverse levels of digital access among users, it was critical to ensure that the portal functioned seamlessly across a wide range of devices and browsers. However, since the portal was hosted in a secure, VPN-protected environment, traditional compatibility testing using BrowserStack was not feasible, often resulting in ‘ERR_CONNECTION_REFUSED’ errors.
To overcome this, the team enabled BrowserStack’s Local Testing feature, which allowed them to securely connect the remote testing platform to the internal, firewalled environment. This solution enabled comprehensive cross-device and cross-browser validation without compromising portal security.
As a result, the portal could be rigorously tested and optimized while remaining protected. This approach ensured that citizens could access vital public data reliably, regardless of their device or browser, thereby supporting the agency’s mission of inclusive, data-driven governance.
The client BTA (Bartel Taylor and Associates) a seasoned Australian legal services firm with over 25 years of experience, sought to improve the digital performance of their infringement management platform during a migration from Drupal 7 to Drupal 10. The goal was to enhance operational efficiency, ensure cross-browser compatibility, and improve search visibility.
Post-migration, the platform faced issues with link crawlability, reducing its visibility in search results. This impacted user access and potential client engagement. In addition, inconsistent performance across devices and browsers, along with slow load times, risked user frustration and service disruption.
To address this, SEO optimization was performed to improve page indexing, URL structure, and navigation using breadcrumbs. Browser compatibility and performance tests ensured a consistent user experience and fast, reliable access across devices.
As a result, the platform’s discoverability, usability, and performance significantly improved—boosting user engagement and reinforcing the client’s reputation in the competitive legal services sector.