Managed Service

Software Bug Illustration
| 8 min read
Accurately classifying the bug report ticket is important to manage a software support project. It guides resource allocation, prioritization, and ultimately, project success. Misclassification of bug severity, especially overestimating it, can lead to resource misallocation, where minor issues consume attention that should be directed towards more critical problems. It creates a 'cry wolf' scenario, where every issue is seen as critical, making it difficult to identify truly urgent problems.